New Login Methods and Security Updates

Why is Censia Upgrading Security?

• Nowadays, people often work on a laptop, at different places outside of the office, and check their email via their mobile devices. Due to all these developments, we need more than just a password.  Our new security methods will utilize Multi-Factor Authentication (MFA) to ensure that when your account attempts to log into the system, we can verify it’s actually you. You will verify yourself with a password and a second factor of your choice. This allows us to ensure that your data is extensively protected.

Migrated User Experience

1. Navigate to ti.censia.com using your existing email and password
2. The system will prompt you to setup 2-step authentication via email by following the steps in the UI
   • You will see a “Verify it’s you” page
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3. Select the “email” method
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4. You will now see the email verification screen, select “Send me an email”
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5. This will transition you to a new page, Click on “Enter a Code from the Email”
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6. At this point, you need to check your email client for a new Email from sender “no-reply@censia.com”
   • Click the “Sign In” button -or- Enter the code on the web page
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7. This will navigate you to the confirmation login page
   • Click Yes, it’s me
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   • This will transition you to the "Success" page and then return you to the original sign-in page
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New User Authentication Set-up Process

Welcome Email

• Once your Censia Account has been created an Activation Email will be sent to the email address we have on file for you.

• Open the e-mail and click on “Activate Okta Account”
  • Please note: This link will only be active for 7 days
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  • This will redirect you to the Setup Page

Set Your Password

• On The Setup Page, Click on the "Set Up" button
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• This will redirect you to the "Password Set up Page"
  • Fill in your desired credentials
    • Please note: The password needs to meet the requirements
  • Click Next
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• Choose your Multi-Factor Authentication Method (MFA)

There are 2 options for Multi-Factor Authentication

Email

This will allow the system to send an email with the MFA code to use when you log into the system.

1. Select "Set-Up" associated with the Email Option
2. Verify that the email displayed is correct and click on Send Code
3. You will receive an email with the MFA code
4. Open the email
   1. From now on you will receive an email when you attempt to log in with the Multi-Factor Authentication codes to verify your login activities.

Mobile Phone

This will allow the system to send your mobile a text with a 1-time Password code.

1. Select “Set Up” associated with the Phone option.
2. Select the country your phone number is from in the “Country” drop-down menu.
3. Type your mobile phone number in the “Phone Number” field. Do not include the country code, leave out any dashes, and leave out the leading zeros if your country’s phone system uses them.

4. Click ‘Send Code” > you will receive a code in an SMS message on your mobile device. 

5. Type in the code on the web browser screen in the ‘Enter Code’ field.

6. Click Verify

   • From now on, when you log in you will have to enter the 1x temporary codes that you receive on your mobile device.