FAQs

What is Censia’s privacy policy?

Censia’s Privacy Policy can be found at https://www.censia.com/privacy/.

Our GDPR Compliance Analysis and Position is located at https://www.censia.com/gdpr/.

How does Censia identify Diversity?  

Censia uses self-identified membership in diversity-promoting organizations to identify diversity status. 

For example: A Black/African American individuals might list online and in-person group/association/organization membership and affiliations on their profiles.

This might include HBCUs, Black/African American student unions, fraternities, sororities, “the Black Chamber of Commerce of [a given city]“, online groups like “Black Female Entrepreneurs” and so on. 

In addition to collecting and organizing millions of data points on the global workforce, Censia also collects, maintains and grows lists of thousands of groups and organizations. This allows us to make accurate identifications of a person’s diversity indicators. 

Why don’t you have contact information for every candidate in your database?  

We leverage best-in-class data providers to display contact details for candidates in our database.

If our providers can't find data or if the found information fails our verification process, we are unable to show any contact details. 

Censia is always adding additional data providers to expand the amount of data that we can provide to our customers. 

What is the difference between Sector/Industry/Vertical? 

Each company (employer) in Censia’s Company Master data is categorized into Sectors, Industries, and Verticals:

Sectors represent large segments of the economy, such as Technology, Financial Services or Healthcare.

Industries are specific groups of companies that provide similar or related products and/or services. Multiple Industries may belong to the same Sector; for example: 

• Computer Software, Computer Hardware and Information Technology and Services all belong to the Technology Sector.
• Insurance, Banking and Asset Management all belong to the Financial Services Sector.
• Pharmaceuticals, Biotechnology and Mental Health all belong to the Healthcare Sector.

Verticals represent groups of companies that serve a specific market. Companies in the same Vertical may belong to different Industries and even Sectors. 

For example companies in the Fintech (Financial Technology) Vertical may belong to the Banking or Insurance Industries in the Financial Services Sector, or to the Computer Software, Computer Hardware or Electronics Industries in the  Technology Sector, or a number of other Industries and Sectors. All companies in this Vertical, however, cater to the Fintech market.

Why was Industry auto-populated with information?  

When creating a model, the information entered for Position Title and Location are used to search a sample of profiles in our database and auto-populate the most common industries. 
This is designed to help accelerate and improve your search results.

Where does your data come from?  

Censia continuously maps the global talent pool, and we have built a highly scalable and secure enterprise data platform that today is one of the largest professional data platforms in the world.  

To do this, Censia collects an extensive amount of data on individuals and organizations from more than 2,000 public and private data sources, such as professional networks, resumé databases, alumni associations, firmographic databases, and more.

After aggregating this information, Censia organizes, sorts, and cleans the information, anonymizes personal information, and then applies machine learning and predictive intelligence to distill actionable insights and intelligence.

This intelligence is delivered back into Censia and applied to candidate searches, where it predicts the most qualified candidates for your open roles. 

I clicked on “Get Contact” but didn't see any contact information - how long does it take?  

Enrichments take 30 seconds on average.  However, larger batches may take 2-4 minutes.

Please note that you can leave the platform during the contact enrichment process. When you return, a notification will appear in the bottom left corner of the screen. 

Censia’s algorithms will attempt to predict which contact information is the most accurate based on recency and the number of occurrences. 

Censia confirms contact with several providers, which is why the enrichment process can take several minutes. We are always adding additional contact providers to speed up this process.

Due to privacy and other GDPR laws our contact information outside of the U.S. might not appear. 

Why are candidates ranked the way they are? 

Candidates are ranked according to how well they fit the search model provided in the ideal candidate model. 

You can adjust these rankings by clicking into different search criteria and weighing their importance as low/med/high. 

By default, rankings such as location and job title will rank more strongly, and you can adjust this in your search preferences. 

Why are previous employees appearing in our candidate slate? 

Your previous employees may appear for two reasons: either they haven’t updated their online presence, or you haven’t updated your preferences to exclude previous employers.  

To avoid this, adjust the preferences to exclude past employees. You can do this under preferences - search input - toggle “exclude current employees” and “exclude former employees.”