How to Create a Support Ticket

Need help? We can help with that!

Whether it’s an unexpected search result, an issue accessing your account, or anything else that interrupts your workflow, our support team is here to help.

You can also contact us to suggest a new feature or function.

1. Click the Question Mark Icon on the bottom of the left-hand-side menu.

2. Select Submit Support Ticket.

3. Select the type of ticket you wish to submit from the drop-down menu.

• • Customer Ticket Form: Use this form for any questions related to using the software and trouble-shooting.
  • Custom Feature Request Ticket Form: Use this option to let our team know about additional features you would like to see developed. 

4. Proceed to fill in all the relevant fields. Fields marked with * are required to process your ticket.

5. To expedite resolution time, attach screenshots and/or screen recordings of the issue to help our team better understand what’s going on.

6. Click Submit.

Our team will reach out to you within one business day.

Reach Support by Telephone

Customer support is available 24/7 via phone or email to deal with urgent matters.

You can reach customer support at +1 (888) 510-2253 or send an email to support@censia.com. When sending an email, please describe the issue in as much detail as possible and attach a screenshot or screen recording.